Every Voyagr bag is built to go the distance. If something isn’t right, our team is here to review your warranty, assess the damage and repair what can be repaired, so you can get back to the journey.
Our warranty covers genuine manufacturing defects. Coverage depends on the product you own, so we’ll always confirm what applies to your bag.
Up to 10 years of coverage on selected shells and frames.
Specialist help for wheels, handles and zippers, with free repairs on wheels and zippers in the first year.
Our team reviews every request and explains what’s covered before any repair is approved.
Not sure about your bag? Check the product page or ask our team.
Warranty is for defects in how a product was made, not for the everyday knocks of travel. Here’s the difference.
Manufacturing defects
Everyday wear & accidents
Not sure which side your issue falls on? Send us clear photos and our team will take a look. Final coverage decisions follow the warranty terms of your specific product.
Ask for an assessmentFrom a wobbly wheel to a stuck zipper, tell us what’s wrong and we’ll assess the best way forward.
Cracked, wobbling or jammed wheels? We assess the wheel and housing and replace what’s needed.
Request this repair
Telescopic and carry handles that stick, wobble or won’t lock in place.
Request this repair
Cracks, tears or seam issues: our team inspects the damage and tells you what can be repaired.
Request an assessmentA simple, transparent journey, so you always know what happens next.
Share your details, order number and photos using the form below.
Our team reviews your photos and checks the issue against your warranty.
We confirm what’s covered and what the repair involves before work begins.
Your bag is repaired, then checked to make sure it’s ready for the road.
We’ll arrange the return or collection option with you.
Timing depends on the issue, parts and workload. We’ll keep you updated at each step.
Choose what you need, fill in the details and attach photos. It only takes a few minutes.
Can’t find what you need? Our support team is happy to help.
Selected shells and frames carry up to 10 years of coverage, and wheels, handles and zippers are supported by our repair service. Coverage varies by product, so check your product page or contact us to confirm what applies to your bag.
Accidental damage, normal wear and tear, damage from handling or transit, and misuse or unauthorised modification aren’t covered. If you’re unsure, send us photos and we’ll take a look.
Your order number, product type, purchase date, a short description of the issue and clear photos. The more detail you give, the easier it is for us to assess.
Wheel and zipper repairs are free in the first year. For anything else, we’ll confirm whether the issue is covered, and what the repair involves, before any work begins.
Timing depends on the issue, parts availability and workload, so we don’t quote a standard turnaround. After the assessment we’ll let you know what to expect.
Transit damage is usually not a manufacturing defect, so it isn’t covered by the warranty. Report it to the airline as soon as possible, and contact us if you’d like our team to assess the damage.
Once your repair is complete and quality-checked, we’ll get in touch to arrange return or collection with you.
